Ticket Wicket Travels & Tour – Terms and Conditions

1. Introduction

These Terms and Conditions govern your use of the Ticket Wicket Travels & Tour website and our travel-related services. By accessing our website or making a booking, you agree to these Terms and Conditions.

These Terms and Conditions form an agreement between you and Ticket Wicket Travels & Tour (Pvt.) Limited.

2. Scope of Services

Ticket Wicket Travels & Tour provides and/or facilitates travel-related services, which may include:

• Domestic and international airline ticket bookings
• Hotel and accommodation bookings
• Tour and travel packages
• Airport transfer and transportation services
• Bus ticket bookings
• Travel insurance assistance through third-party providers, where applicable
• Travel documentation and related assistance services

Some services are provided directly by third-party providers such as airlines, hotels, transport operators, tour operators, insurance providers, and other travel service providers. Their individual terms and conditions may also apply to your booking.

3. Pricing

Prices displayed on our website for customers in Pakistan are listed in Pakistani Rupees (PKR), unless clearly stated otherwise where required for informational purposes.

Prices, taxes, government charges, airline charges, service fees, and availability may change before a booking is confirmed. The final payable amount will be communicated or displayed before payment and booking confirmation.

4. Booking and Confirmation

Customers are responsible for providing complete and accurate information when making a booking, including names, contact information, passport or identification details, and travel information where applicable.

A booking is considered confirmed only after the required payment has been successfully received and confirmation has been issued by Ticket Wicket Travels & Tour and/or the relevant service provider.

Booking confirmations, e-tickets, vouchers, itineraries, or other applicable travel documents may be delivered electronically through the customer's registered email address, WhatsApp, or other provided contact details.

5. Payments

Available payment methods may include:

• Credit/Debit Card (where available)
• Cash at our branch
• JazzCash / Easypaisa
• NIFT ePay
• 1Bill Bank Transfer
• HBL Direct Transfer
• Other approved payment methods displayed at checkout or communicated by our team

Applicable bank, payment gateway, merchant, transaction, or service charges may apply depending on the selected payment method.

6. Cancellations, Changes and Refunds

Cancellation, modification, and refund eligibility is subject to the terms and conditions of the relevant airline, hotel, tour operator, transport provider, or other service provider.

Customers should submit cancellation or refund requests through the registered contact details associated with their booking.

Approved refunds may take up to 60 business days to process depending on the relevant service provider, payment method, and banking processing times.

For complete details, customers should review our Delivery, Cancellation, Refund & Return Policy available on this website.

7. Third-Party Service Providers

Ticket Wicket Travels & Tour may act as an intermediary between customers and third-party travel service providers. We make reasonable efforts to provide accurate information; however, schedules, availability, fares, hotel information, and other service details may be changed by the relevant provider.

Third-party services are also subject to the applicable provider's own terms, policies, restrictions, and conditions.

8. Customer Responsibilities

• Provide complete and accurate personal and booking information.
• Use valid and authorized payment methods.
• Review booking details before confirming payment.
• Ensure passports, visas, permits, and other required travel documents are valid before travel.
• Follow applicable airline, hotel, immigration, government, and destination requirements.
• Use our website and services only for lawful purposes.

9. Right to Refuse or Cancel a Booking

Ticket Wicket Travels & Tour may refuse, suspend, or cancel a booking where reasonably necessary, including cases involving suspected fraud, invalid payment, inaccurate information, violation of these Terms and Conditions, legal or regulatory requirements, or circumstances where the requested service cannot be provided.

Where a booking is cancelled, any applicable refund will be handled according to the relevant service provider's terms and our Cancellation & Refund Policy.

10. Force Majeure

Ticket Wicket Travels & Tour will not be responsible for delays, cancellations, or service disruptions caused by circumstances beyond our reasonable control, including natural disasters, severe weather, strikes, war, pandemics, government restrictions, cyber incidents, airline disruptions, or other force majeure events.

In such circumstances, cancellation, rescheduling, or refund options may depend on the policies of the relevant service provider.

11. Intellectual Property

Unless otherwise stated, website content including text, branding, graphics, design, and other materials is owned by or licensed to Ticket Wicket Travels & Tour. Such content may not be copied, reproduced, or used without authorization, except where permitted by applicable law.

12. Privacy

Personal information collected through our website or services is handled in accordance with our Privacy Policy. Customers are encouraged to review the Privacy Policy available on this website.

13. Website Information

We make reasonable efforts to keep the information displayed on our website accurate and up to date. Travel prices, schedules, availability, policies, and other information supplied by third-party providers may change without prior notice.

14. Governing Law

These Terms and Conditions are governed by the applicable laws of Pakistan. Any dispute shall be subject to the jurisdiction of the competent courts in Karachi, Pakistan, unless otherwise required by applicable law.

15. Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes in our services, business practices, or applicable requirements. The latest version will be published on our website.

16. Contact Us

For questions regarding these Terms and Conditions or our services, please contact:

Ticket Wicket Travels & Tour (Pvt.) Limited
Email: info@ticketwickettravels.com
Phone: +92 21 35680226-8
Address: Office 502, 5th Floor, Trade Tower Building, Abdullah Haroon Road, Civil Lines, Karachi, Pakistan