Ticket Wicket Travels & Tour – Privacy Policy

1. Introduction

Ticket Wicket Travels & Tour (Pvt.) Limited (“we”, “our”, or “Company”) is committed to protecting the privacy and personal information of our customers. This Privacy Policy explains how we collect, use, store, protect, and disclose your personal information when you use our website and travel-related services.

2. Information We Collect

We may collect the following information when you use our website or services:

• Personal information such as name, email address, mobile number, CNIC or passport details where required for booking purposes.
• Payment and transaction information required to process your booking. Payments may be processed through authorized third-party payment processors or financial institutions.
• Booking and travel information, including flight, hotel, transport, tour, and other reservation details.
• Technical information such as IP address, browser type, device information, and cookies.
• Information you voluntarily provide through contact forms, booking forms, email, WhatsApp, telephone, or other communication channels.

3. How We Use Your Information

We may use your information to:

• Process and manage bookings, payments, cancellations, and refunds.
• Provide booking confirmations, e-tickets, vouchers, itineraries, and service updates.
• Communicate with you regarding your booking or customer service requests.
• Improve our services, website functionality, and customer experience.
• Detect and prevent fraud, misuse, and unauthorized access.
• Comply with applicable legal, regulatory, and operational requirements.

4. Sharing Your Information

We may share necessary personal information with third parties where required to provide or complete the services requested by you, including:

• Airlines, hotels, transport providers, tour operators, and other travel service providers.
• Payment processors, banks, and financial institutions.
• Insurance providers where applicable.
• Government, regulatory, immigration, or law enforcement authorities where legally required.
• Authorized business partners and service providers involved in fulfilling your booking.

We only share information that is reasonably necessary for service delivery, payment processing, legal compliance, or other legitimate business purposes.

5. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to improve website functionality, understand website usage, and enhance the user experience. You can manage or disable cookies through your browser settings; however, some website features may not function properly if cookies are disabled.

6. Data Storage & Retention

We retain personal information only for as long as reasonably necessary to provide our services, maintain booking and transaction records, resolve disputes, meet operational requirements, or comply with applicable legal and regulatory obligations.

7. Data Security

We take reasonable administrative and technical measures to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure. However, no method of electronic transmission or storage can be guaranteed to be completely secure.

8. Your Rights

Subject to applicable laws and legitimate business or regulatory requirements, you may contact us to request access to, correction of, or deletion of your personal information. Where processing is based on consent, you may also request to withdraw your consent.

9. Third-Party Services & Links

Our website may contain links to third-party websites or use services provided by third parties. Their privacy practices are governed by their own privacy policies, and Ticket Wicket Travels & Tour is not responsible for the privacy practices of external websites or independent third-party services.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, practices, or applicable requirements. Any updated version will be published on this website.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Ticket Wicket Travels & Tour (Pvt.) Limited
Email: info@ticketwickettravels.com
Phone: +92 21 35680226-8
Address: Office 502, 5th Floor, Trade Tower Building, Abdullah Haroon Road, Civil Lines, Karachi, Pakistan