Ticket Wicket Travels & Tour – Delivery, Cancellation, Refund & Return Policy

1. Service Delivery & Fulfilment

Ticket Wicket Travels & Tour provides travel-related services, including flight bookings, hotel reservations, tour packages, transportation arrangements, and other travel assistance services.

Once a booking is confirmed and payment has been successfully received, the relevant booking confirmation, e-ticket, voucher, itinerary, or other applicable travel documents will be delivered electronically through the customer's registered email address, WhatsApp, or other contact details provided at the time of booking.

Delivery time may vary depending on the type of service and the processing time of the relevant airline, hotel, tour operator, or other third-party service provider.

2. Cancellation Terms

All cancellations are subject to the cancellation policies, terms, and conditions of the relevant service provider, including airlines, hotels, bus operators, tour operators, and other travel service providers.

Cancellation requests must be made using the registered mobile number or email address linked to the booking.

3. Refund Process

Refund eligibility is subject to the terms and conditions of the relevant service provider and any applicable cancellation or administrative fees.

Ticket Wicket Travels & Tour may deduct applicable charges or reasonable costs incurred in connection with the booking or cancellation.

All refund requests are processed through our Customer Service team. Approved refunds will generally be issued through the original payment method, where possible.

4. Refund Processing Time

Refunds may take up to 60 business days to process, depending on the relevant service provider, payment method, and banking processing times.

Payment gateway, merchant, bank, or other transaction fees may be non-refundable where applicable.

5. Return Policy

Ticket Wicket Travels & Tour primarily provides travel-related services and digital booking confirmations rather than physical products. Therefore, physical product returns are generally not applicable.

Any request to cancel, modify, exchange, or obtain a refund for a travel booking or service will be handled according to the cancellation and refund terms stated in this policy and the applicable service provider's terms and conditions.

6. Force Majeure

Refunds are not guaranteed for cancellations, delays, or service disruptions caused by events beyond our reasonable control, including natural disasters, strikes, war, pandemics, government restrictions, cyber-attacks, or other force majeure events.

In such circumstances, refund or rescheduling eligibility will also depend on the policies of the relevant airline, hotel, tour operator, or other service provider.

7. Verification Requirement

For security purposes, cancellation, modification, or refund requests may require verification through the registered contact details associated with the booking.

8. Contact Us

For cancellation, refund, delivery, or booking-related queries, please contact our Customer Service team using the contact information provided on our website.